Repair process & warranty

Initial inspection

The standard initial inspection is free. If substantial advanced diagnostic work is needed before a reliable conclusion can be reached, the charge and scope are explained and approval is requested before that work proceeds.

Approval

No repair proceeds without customer approval. Quotations are provided where diagnosis allows and may need revision if additional faults become apparent, in which case approval is requested again.

Turnaround

Many standard repairs may be completed the same day, subject to diagnosis, parts availability and workshop workload. No universal completion time is guaranteed.

Three-month repair warranty

The repair warranty applies when the failure relates to the work originally carried out and the device has not subsequently been mishandled or developed an unrelated fault. Where appropriate, the relevant repaired component may be repaired or replaced under warranty.

Important practical points

Customers should back up important data where possible. Existing damage, liquid damage, unrelated faults and later physical damage may affect repairability or warranty coverage. Specific conditions are explained where they apply, and statutory consumer rights are not excluded.